Lead Policy

1. What a lead is

A lead is a genuine customer interaction with a business listing on Getlead. Only these count:

• Enquiry form — a customer sends an enquiry from the listing.
• Get Free Quotes — a customer's quote request shared with the business.
• WhatsApp enquiry — a customer taps the WhatsApp button on the listing.
• Phone enquiry — a customer taps the Call button on the listing.

Page views and listing impressions are never leads. Getlead does not create leads, find customers manually or sell customer phone numbers. Adding a business to the directory never creates a lead.

2. How leads are generated

Leads come only from real people using the platform. An enquiry from a listing goes to that business. A Get Free Quotes request is shared with a small number of matching verified businesses (up to 3 by default) in the same service and city. Call and WhatsApp taps are recorded when they happen; the customer then contacts the business directly.

3. Monthly limits

Each plan includes a monthly lead limit: Free up to 2, Starter up to 8, Growth up to 50 and Pro up to 150 customer enquiries. The counter resets automatically at the start of each billing cycle (the calendar month on the Free plan). When the limit is reached, customers can still view and contact the listing; new enquiries are saved, but their details stay locked until you upgrade or your next cycle starts. Locked leads are never deleted.

4. Lead accuracy limitations

We validate phone numbers and block obvious spam, but we cannot confirm every customer's identity, intent or budget. Details are provided by customers and may occasionally be incomplete or wrong. Call and WhatsApp taps show that a customer started contact; they do not confirm the call was answered or the chat was sent.

5. Lead delivery

Leads appear in your Business Dashboard under Leads, with the customer's name, phone, email (if given), requirement, source, related listing and date/time. You also get an in-app notification. For Call and WhatsApp taps the customer's number is not shared — they reach you directly on your listed number.

6. Duplicate and invalid leads

• The same person tapping the same button on your listing within 24 hours counts once.
• Your own taps on your own listing are never counted.
• Repeated or automated activity from one network is ignored.
• If an enquiry is fake, duplicated, has an unreachable number or the customer says they never sent it, report it within 72 hours. If confirmed, we add a bonus lead to your account.

7. Business responsibilities

• Respond promptly and professionally.
• Quote honestly and agree terms with the customer directly.
• Keep your listing, phone and WhatsApp numbers correct so customers can reach you.

8. Customer consent

Customers agree to be contacted about their enquiry when they submit it. That consent covers responding to that requirement only — not marketing, newsletters or unrelated offers.

9. Prohibited use of leads

• Adding customers to marketing lists or sending promotional messages without their separate consent.
• Selling, sharing or publishing customer details.
• Contacting customers after they ask you to stop.
• Creating fake enquiries or taps on your own or a competitor's listing.

Misuse leads to suspension without refund.

10. No guarantee of conversion

Getlead does not guarantee any number of leads, customer responses, conversions, sales or revenue. Results depend on customer demand, your listing, pricing and how you respond.

11. Reporting an invalid lead

Use Contact Support or Report Abuse / Fraud, or email info@freshvolttech.com, with the lead's date and source. We review reports within 2 working days.