1. Information we collect
We only collect what we need to run the platform. Depending on how you use it, this may include:
- Account information — your name, email address, mobile number and password (stored only as a secure hash by our authentication provider).
- Business information — business name, category, services, city and address, phone and WhatsApp numbers, website, photos, opening hours and verification details you or our team provide.
- Enquiry (lead) information — when you request a quote or send an enquiry: your name, mobile number, optional email, city, locality, budget, requirement and preferred contact time.
- Contact actions — when you tap Call or WhatsApp on a listing we record that the tap happened, the listing and the time. If you are logged in we link it to your account; otherwise we use an anonymous browser id and a one-way (hashed) form of your network address. This is only used to count the enquiry once and to prevent abuse.
- Reviews, reports and support messages you send us.
- Payment records — plan or placement purchased, amount, status and transaction reference. Card, UPI and bank details are handled by our payment partner, not by us.
- Technical information — basic logs such as device type, browser and pages visited, used for security and to fix problems.
2. Business listings added by our team
Some business listings are added by our team from business contact information that is publicly available or that the business has shared for business purposes. Only business details are shown publicly (name, category, location, business phone/WhatsApp, website and description). Personal details such as a contact person's name or a private email are kept private and visible only to our administrators.
If your business is listed and you would like to claim, correct or remove the listing, contact us at info@freshvolttech.com. We do not send promotional messages to listed businesses just because they are listed.
3. How we use information
- To create and manage accounts and business listings.
- To deliver your enquiry to the business you contacted or to matching businesses, and to show businesses their leads.
- To count leads fairly against monthly plan limits and to detect duplicate, fake or abusive activity.
- To process payments, issue invoices and handle refunds.
- To send service messages (for example, that your request was received or a business responded). We do not send marketing messages without your consent.
- To verify businesses, moderate reviews and investigate reports.
- To meet legal obligations and protect the safety of users.
4. When information is shared
- An enquiry sent from a business's listing goes only to that business. If that listing has not been claimed by its business yet, the enquiry is shared with similar verified businesses instead.
- A Get Free Quotes request is shared with a small number of matching businesses (up to 3 by default) in your service and city.
- Businesses that receive your enquiry see your name, phone number, email (if given) and requirement so they can respond. When you tap Call or WhatsApp, the business sees only that an enquiry happened (and your masked name if you are logged in) — you then contact them directly.
- Service providers who help us run the platform, under confidentiality obligations (see below).
- Authorities, when required by law or to protect someone's safety.
We never sell personal information.
5. Third-party services
- Supabase — database, authentication and file storage.
- Razorpay — payment processing. Their privacy policy applies to the payment details you give them.
- Our web hosting provider — runs the website.
- WhatsApp (Meta) and your phone app — when you tap WhatsApp or Call, that app opens and its own terms apply.
6. Data security
Information is stored with access controls at the database level, so customers, businesses and staff can only see what they are allowed to. Connections are encrypted (HTTPS). Payment credentials never touch our servers. No system is perfectly secure, so please use a strong password and keep it private.
7. Data retention
We keep information only for as long as needed for the purposes above. Account and listing data is kept while the account is active. Enquiries and lead records are kept so businesses and customers can see their history, and may be deleted or anonymised when no longer needed. Payment and invoice records are kept for the period required by tax and accounting laws. When you ask us to delete your data we do so unless we must keep it by law.
8. Your rights
Under the Digital Personal Data Protection Act, 2023 and other applicable law you can:
- Access a summary of the personal data we hold about you.
- Correct or update inaccurate data (most of it from your account page).
- Ask us to erase your data or close your account.
- Withdraw consent you have given, for example to optional messages.
- Nominate another person to exercise these rights if you are unable to.
- Raise a grievance with us, and if unresolved, with the Data Protection Board of India.
To use these rights, write to info@freshvolttech.com. We may need to confirm your identity first.
10. Children's privacy
Getlead is meant for adults. You must be 18 or older to create an account or send an enquiry. We do not knowingly collect data from children; if you believe a child has given us personal data, contact us and we will delete it.
11. Changes to this policy
We may update this policy as the service or the law changes. The date at the top shows the latest version. For significant changes we will show a notice on the website.
12. Contact us
Questions about privacy: info@freshvolttech.com or +91 93190 24125.
Grievance Officer
In line with the Information Technology Act, 2000, the rules made under it and the Consumer Protection (E-Commerce) Rules, 2020, you can raise a complaint with our Grievance Officer at info@freshvolttech.com. We acknowledge complaints within 24 hours and aim to resolve them within 15 days.
Related
Questions about this page? Write to info@freshvolttech.com or contact support.