User Safety Guidelines

1. Do not share sensitive personal information

• Never share OTPs, passwords, UPI PINs, card numbers or bank login details — no genuine business or Getlead staff will ask for them.
• Don't send Aadhaar, PAN or other ID documents unless the service genuinely requires it and you have checked the business.
• Only share your address when you are ready for a visit.

2. Pay safely

• Agree the scope of work, price and timelines in writing before paying.
• Avoid large advance payments, especially to someone you haven't met. Prefer paying in stages.
• Ask for a proper invoice or receipt.
• Be careful with offers that are far cheaper than everyone else's.

3. Do not misuse contact information

Use phone numbers and emails only for the enquiry they were shared for. Don't save customers or businesses to marketing lists, share their numbers or call them repeatedly.

4. No harassment

Be respectful. Threats, abusive language, discrimination, stalking or repeated unwanted contact are not allowed and lead to removal.

5. No spam

Don't send bulk or unrelated messages, chain messages or links to customers or businesses you met on the platform.

6. No scams or fraudulent activities

Common warning signs:

• Pressure to pay immediately or a “registration”/“booking” fee before any work.
• Requests to pay a personal account that doesn't match the business name.
• Links asking you to log in or share an OTP.
• A business that won't share an address, GST or any verifiable details.

7. No misleading listings

Businesses must list only real services they provide, with honest prices, photos and claims. Customers should check reviews, the Verified badge and the business's details before hiring.

8. Report suspicious activity

If something feels wrong, stop and report it using Report a Listing or Report Abuse / Fraud. In an emergency or if you've lost money, contact the police and the National Cyber Crime helpline 1930 or cybercrime.gov.in first.